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Totally Annual Report shows excellent results for 2019/20

24 July 2020

The Totally plc Annual Report and Accounts 2020 is now live. The report describes how Totally provides different healthcare services through subsidiary businesses and reviews activities over the course of the year, providing highlights of key projects and new developments.

The healthcare services provided through Totally are delivered by three divisions. The Urgent Care Division provides services across England in partnership with the NHS, including NHS 111, GP Out of Hours, Clinical Assessment services and Urgent Treatment Centres. The Planned Care Division provides outpatient and referral management services to the NHS, delivering physiotherapy and podiatry services to patients in GP surgeries, community centres and prisons across England. The Insourcing Division reduces hospital waiting lists in multiple clinical specialities by delivering bespoke insourcing solutions to hospitals across the UK and Ireland.

Highlights and achievements from the divisions in 2019/20 include:

  • The successfully completed acquisition of Greenbrook Healthcare in June 2019.
  • Securing the new Urgent Treatment Centre contract in Watford.
  • Securing the largest dermatology contract to date for About Health in Manchester.
  • The launch of our new Insourcing start-up business, Totally Healthcare, in October 2019, delivering Insourcing services across the UK and Ireland.
  • The provision of continued frontline healthcare services supporting the NHS to manage the COVID-19 pandemic.
  • 97% of our registerable services have been rated as ‘good’ by the Care Quality Commission (CQC)

Wendy Lawrence, CEO of Totally plc, says:

“I am pleased to report excellent progress across Totally in 2019/20 during a year when we saw many external challenges including the COVID-19 pandemic, which has significantly impacted all of our businesses.”

“Looking ahead we are excited to continue building on the strong relationships we have with the NHS, healthcare commissioners and hospitals across the UK and Ireland, and supporting government bodies to proactively manage the demands placed on healthcare services.”

“With the dedication of our fantastic people I look forward to updating you further as we continue into the coming year.”