Board and Management

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The board has extensive, multi-decade experience in the out-of-hospital services healthcare sector:

Robert (Bob) Holt OBE, Chairman

Bob has a background of successfully managing and developing service sector business opportunities, from both a financial and general management perspective. Bob bought a controlling interest in Mears Group plc in 1996, floating the small business on the AIM market later that year. Mears became one of the most successful flotations over the first ten years of the AIM market.

In 2016 Bob took on the role of Executive Chairman of what became Sureserve Group plc. The business had recently floated and had a troubled start to life as a main list plc. Bob completed the successful turnaround and strategic re-positioning of the business and stepped down from his role as Chairman and Chief Executive in 2021.

Bob has been Chairman of Totally plc since September 2015.

Wendy Lawrence, Chief Executive Officer

Wendy Lawrence has worked with the NHS for over 20 years, with the last 12 years being director level posts. She has a wealth of experience having previously worked for BUPA Health Dialog, leading the Client Delivery Team on a range of projects, from complex Framework for External Support for Commissioners deliveries through to individual Primary Care Trust specific contracts across the UK. Previously, Wendy ran 27 her own company, working closely with numerous NHS and social care organisations across England, Wales and Scotland supporting delivery of many complex change agendas.

During Wendy’s NHS career she was Chief Executive of three large Primary Care Trusts. Wendy led a number of projects on behalf of the Strategic Health Authority including the establishment of new commissioning models for ambulance services and NHS Direct, as well as contributions to national projects including Reforms of Urgent Care Provision and Taking Healthcare to the Patient.

Wendy has been Chief Executive Officer of Totally since May 2013

Lisa Barter, Finance Director

Lisa Barter has been a chartered accountant for over 20 years and has extensive finance experience having spent the last 13 years working in finance in the independent healthcare sector. Prior to joining Totally in August 2017, Lisa was the Head of Divisional Finance for the healthcare division of Care UK and was employed by Care UK for over 10 years in a senior finance capacity. Care UK is England’s largest independent provider of NHS services and has a diverse portfolio of healthcare services which include elective surgery treatment centres, provision of healthcare in UK prisons, urgent care centres as well as OOH and NHS 111 services. Lisa also played a key role as Financial Controller at Mercury Health Ltd during which time she established a team and implemented finance processes and systems prior to the company’s acquisition by Care UK in 2007. The healthcare division of Care UK continued to grow to become a £380 million revenue business. Lisa started her finance career at Ernst & Young in 1990 where she qualified as a chartered accountant and she has also held roles as finance manager in both Hewlett Packard and Oracle.

Gloria Cooke, Clinical Quality Director

Gloria has had a forty-year career within the NHS, initially in both adult and children’s nursing, practising for ten years in A&E but ultimately as head of nursing for a large integrated service. Her NHS management career has covered a wide range of services rising to Group Operations Director for one of the largest acute trusts in the UK managing three district general hospitals. In five years of independent practice Gloria has fulfilled roles as Interim Deputy COO, Director of Transformation and as professional consultant undertaking service reviews. Gloria currently also acts as a non-executive director of companies operating within the retail sector.  

Anthony (Tony) Bourne, Non-Executive Director

Tony Bourne is currently a non-executive director of Barchester, one of the UK’s largest operators of residential care homes and Spire Healthcare Group plc, one of the largest private healthcare groups in the UK, a London Stock Exchange-listed company and a constituent of the FTSE 250 Index. Tony is also Chairman of CW+ (formerly Chelsea and Westminster Health Charity), one of the largest NHS charities. He was previously Chief Executive of the British Medical Association from the beginning of 2005 until late 2013.

Tony worked in investment banking for over 25 years including as a partner at Hawkpoint and as global head of the equities division and a member of the managing board of Paribas. Tony has also previously served as a non-executive director of Southern Housing Group from 2004 to 2013 and Scope, which focuses on cerebral palsy and is one of the UK’s largest charities.

Tony has been a non-executive director of Totally since October 2015.

Michael Rogers, Non-Executive Director

Michael Rogers has over 30 years’ experience in healthcare-services and care-services provision. From April 2007 to June 2017 he was a non-executive director of Mears Group PLC, the provider of support services to the social housing and care sectors in the UK, which is listed on the main market of the London Stock Exchange. Michael is also a former health and social care adviser to Morgan Stanley Private Equity.

In 1976, Michael was appointed as managing director of the British Nursing Association. In 1988, he became the chief executive of Nestor-BNA plc when the group floated on the main market of the London Stock Exchange. Michael remained there until 1996, prior to founding Careforce Group plc in 1999 which floated on AIM in 2004. Careforce Group plc completed a number of acquisitions to become one of the UK’s leading domiciliary care providers, prior to its acquisition by Mears in 2007, following which Michael joined the Mears board.

Mike has been a non-executive director of Totally since December 2015.